The Stack
L5
Service & support
The first support email a customer sends decides whether they stay. It needs to reach a named human with a response-time target, and their bugs need to become tracked work.
What we install
The trap most founders hit
support@ that bounces or lands in a black hole; customer bugs that never become tracked issues.
Want this layer installed, not just recommended?
The MVP-to-Market Sprint wires all eleven layers on the paved road — fixed scope, by the project.